Almost all of the organisations (95 percent) surveyed felt that the adoption of RPA has improved overall business operations, which includes error and cost reduction (7 percent each), empowering the workforce to concentrate on higher value tasks (24 percent) and increasing efficiencies and speed within the organisation (61 percent).
The report also revealed that across Australia, India, Singapore and Malaysia, the top two areas that companies leverage RPA are the finance and IT departments. This differs slightly in Hong Kong, where the top two areas are finance (79 percent) and customer service (71 percent) departments.
Within the next two to three years, companies in Australia and India expect to continue leveraging RPA the most in the finance and IT departments, while Hong Kong companies expect the same in the finance and customer service departments.
In Malaysia, besides the finance department (61 percent), companies are prioritising RPA programmes in sales and marketing (73 percent) in the next two to three years.
Interestingly, the finance department was not included in the top three areas that Singapore companies will be leveraging RPA in the near term, with companies ranking IT departments (61 percent) as the top priority for RPA adoption, followed by sales and marketing (54 percent) and customer service (50 percent).
